Shipping & Returns

Shipping Policy

Shipment processing time

All orders are processed within the day of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few hours. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

* Shipping Delivery at 100 flat rate.
*Free shipping on orders of 3,500 or more.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Grocer Web will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call (034) 433 3171
Or alert us at reportgrocerweb@gmail.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Return & Exchange Policy

If you are not satisfied and want to return and exchange your item, you may do so physically in our store provided that item is still within 7 days for non-perishable items and within 24 hours for perishable items. Items to be returned must be in good condition and still in its original packaging accompanied by original Grocer Web sale transaction receipt.

Items can only be returned or exchanged in the store where the items were originally purchased.

For orders paid using e-wallets or credit cards, the refund is processed within one to two weeks.

For any problems, please contact our Customer Service.