Terms & Conditions

Terms & Conditions

Welcome to Grocer Web! Thank you for registering with us.

Before placing an order and/or accessing the services herein set forth, kindly read the terms and conditions below. By accessing, ordering or shopping for any items in this site and/or using the services provided herein, you acknowledge that you are at least eighteen (18) years old and agree to be bound by the terms and conditions that governs the use of this site. 

 

1. About Grocer Web

Grocer Web is a corporation organized and existing under the laws of the Republic of the Philippines with principal office address at San Sebastian St, Bacolod, 6100 Negros Occidental.

 

2. Ordering

Log in to your registered account in Grocer Web. Click the item/s that you will order. The minimum amount for online orders or purchases is Php500.00. Bulk or volume orders shall be subject to prior confirmation of Grocer Web staff and payment of corresponding down payment. When ordering, please tick the dropdown button beside the item added to cart to indicate if you want Grocer Web to offer an alternative item (if the item/s chosen is/are not available) in the branch selected or if you prefer to delete the item from your order in case it is unavailable. Please check your orders before clicking the “Checkout” button. Once you check out your order, any additional items to be purchased will be subject of a new order.

​

If you need to cancel your order after checking out, please inform our Customer Service Support via Facebook Messenger of the branch you ordered from as soon as possible. While Grocer Web will try its best to accommodate your request, Grocer Web however do not guarantee the cancellation if the order fulfillment process has started. Any request for cancellation of order for perishable goods after the order has been processed shall be charged accordingly.

3. Prices and Availability of items

Prices of items sold online are the same with the prices in the physical store. Grocer Web reserves the right to change these prices anytime, without prior notice. In order to determine the availability of item/s, please indicate your delivery address and landmark before ordering. Availability of item/s will be based on the branch where your order will be processed. Limitations to the quantity of orders per day shall depend on the restrictions imposed by the government. Bulk or volume orders shall be subject to prior confirmation of Grocer Web staff and payment of corresponding down payment, 

4. Payments

Grocer Web accepts cash or online payments both for pick-up and online deliveries. Purchase limit or payments for Cash on Delivery options is up to Php5,000.00 only. 

​

Online payments using credit or debit cards for Visa, Mastercard, GCash and Maya QR and in-store pick-up, shall have no purchase limit. However, the maximum amount to be purchased using e-wallets and credit card will depend on your available credit limit.

​

For payments made via GCash or Maya, please confirm the final amount that will be sent to you. The QR Code will be emailed prior to delivery of the items.

 

5. Receipt and/or Invoice

Receipt and/or invoice will be provided to you once the item/s ordered are picked-up or delivered the designated address.

 

6. Pick-up and Deliveries

Item/s for pick-up can be picked-up anytime during store hours according to the time slot chosen upon checkout.  Just present your valid ID and proof of payment, if necessary.

​

For deliveries, item/s will be delivered to the address and landmark indicated in the delivery address. Grocer Web delivers in areas within Bacolod City.  Delivery areas will be updated from time-to-time as we continue to expand our service.

​

Delivery hours are from 11:00 a.m. to 8:00 p.m. daily. Cut off for orders is at 2:00 p.m. You may choose from among the following delivery slots:

​

2:00 p.m. to 6:00 p.m. (ordered within the same day)
6:00 p.m. to 8:00 p.m. (ordered within the same day)
11:00 a.m. to 2:00 p.m. the next day (if order is placed after 2:00 p.m.)

​

There is a flat rate delivery fee of Php100.00 per delivery. For the safety of our delivery partners, orders are required to have a maximum of 20 kilograms and fit into a 50.8 x 38 x 50.8 cm container. Orders beyond these measurements will be charged additional shipping fees.

​

If you selected Cash on Delivery, please leave exact amount to your representative. The courier, however, reserves the right not to release the item to a minor for restricted items such as cigarette and alcoholic beverages. If the delivery is unsuccessful on the ground that no one is available to receive the order, Grocer Web shall charge you for another delivery fee for the second delivery.

Grocer Web shall not be liable for missing items once the orders have been received by you or your representative. 

7. Item Replacement/Returns/Exchange

Please do not hesitate to contact us for returns, replacements or exchanges of items. 

​

Returns, replacements or exchanges of items will be accepted by our physical store (where items were originally purchased) within 24 hours for perishable items and 7 days for non-perishable items. Provided that the items are in good condition, original packaging and accompanied by original Grocer Web sale transaction receipt. Returns or exchanges of items shall be made in accordance with the Consumer Act of the Philippines and its implementing rules and regulations.

8. Refund

If, for any reason, the item to be replaced is no longer available, you may also opt to request for refund equivalent to the price of the item. For orders paid using e-wallets or credit cards, the processing of refund is from one to two weeks.

 

9.Questions/Suggestions

For further questions and suggestions, please send us an email at askgrocerweb@gmail.com.